Director of Operations & Delivery
Lisa is has recently completed a Masters in Business Administration and has over 17 years knowledge of work based learning including private training providers, college provision, OLASS and Ministry of Defence. Lisa is responsible for the strategic lead and management of the contracts ensuring that budget and contractual performance is met and exceeded.
With extensive strategic leadership and management experience of multiple and growing delivery teams of trainers to ensure that operational teams deliver outstanding service to both learners and employers. Her skills include change and project management, quality and funding to drive performance to meet business performance targets including customer satisfaction, achievement and first-time rates, Ofsted standards and ESFA audit requirements.