Customer Service

Specialist Level 3 Apprenticeship

Back to Customer Service

The main purpose of a customer service specialist is to be a professional for direct customer support within any sector and organisation type.

Key responsibilities may include:

  • provide excellent direct customer service
  • dealing with complex or technical requests
  • Supporting complaints
  • Gather and analyse data that influences change and improvements in service

Progression could be into employment into a Customer Service role or Apprenticeship Level 3 Customer Service Specialist.

Who is this qualification for?

    • Receptionist
    • Concierge
    • Web chat
    • Travel Agent
    • Customer Services

Level 3 Diploma for Customer Service Specialists

15 to 18 months

City and Guilds

Eligibility to join the Institute of Customer Service