The main purpose of a customer service specialist is to be a professional for direct customer support within any sector and organisation type.
Key responsibilities may include:
- provide excellent direct customer service
- dealing with complex or technical requests
- Supporting complaints
- Gather and analyse data that influences change and improvements in service
Progression could be into employment into a Customer Service role or Apprenticeship Level 3 Customer Service Specialist.
Who is this qualification for?
- Web chat
- Travel Agent
- Customer Services
Level 3 Diploma for Customer Service Specialists
15 to 18 months
City and Guilds
Eligibility to join the Institute of Customer Service