Functional Skills English and Maths Level 2

Eligibility to join the Institute of Leadership & Management

City & Guilds

Lived in the UK/EU for at least 3 years.

Age 19+

12-18 months
Regular Assessment
Flexible Learning
Tailored Pathway
Dedicated Tutor



The Team Leader/Supervisor Level 3 Apprenticeship prepares you with the skills required to develop your career in a business setting. On programme qualifications in Leadership & Management are ideal for aspiring professionals taking their first step into line management, or for those with some experience of managing a team.

This qualification is ideal for aspiring professionals taking their first step into line management, or for those with some experience of managing a team in one of the following or similar roles:
• Supervisor
• Team Leader
• Project Officer

• Supporting, managing and developing team members
• Planning and monitoring workloads and resources
• Delivering operational plans and resolving problems
• Building relationships internally and externally
• Level 4 Award, Certificate and Diploma in Leadership and Management
• Level 5 Diploma for Leaders and Managers
• Level 5 Award, Certificate, Diploma in Leadership and Management
• Level 4 in Leadership
• Level 5 Award and Certificate in Leadership

You will gain the following knowledge and skills:
• Interpersonal Excellence – managing people and developing
• Leading People – for example understand different leadership styles and
Metrics develop the skills to support people and improve performance
• Managing People – for example understand people and team
management models, team dynamics and motivation techniques and develop
skills for setting operational and personal goals
• Building Relationships – for example, understand approaches to
customer and stakeholder relationship management and develop skills for
effective negotiation and influencing
• Communication – understand different forms of communication and
their application and develop the ability and skills to communicate effectively,
including chairing meetings
You will develop your ability to:
• Take Responsibility – developing resilience and accountability, as well as
determination when managing difficult situations
• Be Inclusive – being open, approachable and able to build trust with others
• Be Agile – developing flexibility, creativity and innovation skills
• Professionalism – being fair, consistent, impartial, open, honest and
operating within organisational values
You will learn about key areas such as:
• Organisational performance for results
• Operational management and organisational strategy;
learn skills for creating team action plans and organising,
prioritising and allocating work
• Project management including project life cycles,
managing resources, identifying risks and issues
• Shift Supervisor
• Foreperson
• Shift Manager